Privacy Policy

1. Information We Collect

Janney AI is a creator database and a CRM for creator relationships. We collect:

• Account information: your name, email address, company name, and the workspace members you invite. Payments are processed by Stripe; we keep your plan, invoices and the card brand and last four digits Stripe reports to us, never full card numbers.
• Your records: the creator lists, tags and notes you keep in Janney, CSV files you upload, the posts you choose to track, and your searches.
• Creator data: publicly available information about creators on TikTok, Instagram and YouTube, such as names, handles, follower counts, engagement figures, recent public posts and publicly listed business contact details. We collect it from the platforms' public pages and from third-party data providers.
• Connected mailbox data: only if you choose to connect a mailbox. See Section 4.
• Technical and usage data: IP address, browser and device information, the pages and features you use, and your API and MCP calls (endpoint, time and volume), used for billing, security and support.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: creator search and lookalikes, creator details, lists, tags, CSV import and export, content tracking, and the REST API and hosted MCP server
• Find the creator contact details you ask for, and charge the corresponding credits
• Run the AI features you invoke, such as tagging the creators in your lists or building a list from your description. Only the text needed for that feature (your description, a creator's public profile) is sent to the model providers listed in Section 3. We do not use your data or creator data to train generalized AI or machine learning models
• Process payments and manage your account and workspace
• Send technical notices, security alerts and support messages, and respond to your questions
• Understand how the Service is used, in aggregate, so we can improve it
• Detect and prevent fraud, abuse and automated scraping
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We share it only with:

• Service providers that run the Service for us: Stripe (payments), Google Cloud and Supabase (hosting and databases), Cloudflare (content delivery and security), Nylas and Google (mailbox connection, Section 4), and the AI model providers Google (Gemini) and DeepSeek for the AI features described in Section 2. Each receives only what its function requires
• Your workspace: on team plans, members of your workspace see the lists and records shared within it
• Legal requirements: when required by law, or to protect the rights, safety and security of Janney AI, our users or others
• Business transfers: in connection with a merger, acquisition or sale of assets, under this Privacy Policy

4. Connected Mailboxes and Google User Data (Gmail)

Connecting a mailbox is optional. If you connect one, Janney AI accesses it through our email infrastructure provider, Nylas, with the permissions you grant on the provider's consent screen (for Gmail, Google's). The connection exists for one purpose: to keep a record of your conversations with creators next to your lists, so your team can see where each relationship stands.

• What we do: we receive copies of incoming messages and store them. We do not send email from your mailbox, do not create drafts, do not reply automatically, do not move, label or delete your messages, and do not run AI over your mailbox.
• What we store: for messages exchanged with a creator in your Janney records (someone you have saved or contacted), the message content. For any other message in the mailbox we store only the sender, recipients, date, subject and message identifiers, never the body.
• No model training: Janney AI does not use Google user data, or any mailbox data, to develop, improve or train generalized AI or machine learning models.
• No selling or advertising: we do not sell mailbox data or use it for advertising, and no one at Janney AI reads it except with your permission, for security or abuse investigations, or when the law requires it.
• Disconnecting and deletion: you can disconnect a mailbox in Janney AI at any time, which revokes our access and stops new messages arriving. To have the stored messages deleted, contact us through our Contact Us page; deleting your account deletes them as well.

Janney AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your settings and understand how the Service is used. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction, including encryption in transit, access controls and audit logging. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Data Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal information
• Objection: object to our processing of your personal information
• Portability: request transfer of your data to another service. Your lists can be exported from Janney at any time
• Withdrawal: withdraw consent where we rely on consent to process your data

Creators who appear in our database can ask us to correct or remove their profile data through our Contact Us page.

8. Third-Party Services

Our Service contains links to creators' public profiles and posts and to other third-party websites that are not owned or controlled by Janney AI. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Our servers are located in the United States. Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

11. Data Retention

We keep your account information and your records for as long as your account is active, and delete them within 90 days after you close it, unless a longer retention period is required by law (for example, invoices for tax purposes). Stored mailbox messages are kept until you ask for their deletion or close your account. Creator data is public information that we refresh and retain as part of the database.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact Us page.